There are several options to purchase a subscription. The easiest method is to open BioApp, register or log in to your account, and then choose one of the purchase options when prompted. This will carry out the transaction through the Apple Store or the Google Play Store, respective to the type of device you are accessing the app through.

We can coordinate customized invoices to simplify the process of purchasing multiple subscriptions at once. Contact help@bioapp.us to inquire about this service.

The options to adjust your subscription are available from your Apple or Google account subscription management settings. Alternatively, access these options from the User Profile settings section in the BioApp mobile app, or easily upgrade your subscription by tapping on a locked data collection type.

This process will be different depending on the platform you purchased the subscription through. Click here for Apple Store instructions, or click here for Google Play Store instructions.

As long as you have an active subscription, you have unlimited access to all features in the app. You may collect, modify, upload, and download any number data forms. There are no limits on the number of photos you can attach to data forms, and there are no costs beyond the flat monthly subscription.

If you are billed after canceling a subscription, you can request a refund through the Apple Store (instructions here) or through the Google Play Store (instructions here). These may be time-sensitive, and if you cannot resolve purchase issues through the app store support links, contact us at help@bioapp.us and our team will promptly address the issue.

Yes! This is a common use case among our customers; we understand that wetland delineation work is often seasonal in nature, so we have designed BioApp’s pricing structure to effectively address this. If you are done using BioApp for the season, or if you simply have no more wetland delineation projects to work on for the time being, pause or cancel your subscription as outlined in the “How do I cancel a subscription?” FAQ item.

Your data will not be deleted from the cloud, so when you renew your subscription, you can pick up right where you left off. Please note that if you delete the app or clear its data, all of your un-uploaded data will be deleted.

BioApp account data is not deleted unless by explicit request by the account holder or the organization the account belongs to. Inactive employee accounts can still be kept in an organization to retain access to their collected data, or these data forms may be transferred from this account to another user.

Organization Managers may hide accounts, preventing them from cluttering the user list.